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TOC
Current
Table of Contents
About the Authors
Acknowledgments
Preface
List of OB Toolboxes
1
Organizational Behavior and You
1.1
Serious About People, Crazy about Chocolate: The Case of Tony’s Chocolonely
1.2
Understanding Organizational Behavior
1.3
Trends Influencing Organizational Behavior
1.4
Research Instruments, Measurement, and AI Tools
1.5
Learning and Retention
1.6
The Power of People: The Case of Cayuga Collection
1.7
Conclusion
1.8
Exercises
2
Inclusion, Equity, and Diversity
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2.1
Toward an Inclusive Digital Economy: The Case of Mastercard
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2.2
Demographic Diversity, Equity, and Inclusion
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2.3
Cultural Diversity
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2.4
Focus on Ethics, Technology, and National Culture
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2.5
Open to All and Color Proud: The Case of Gap Inc.
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2.6
Conclusion
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2.7
Exercises
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3
Individual Differences and Perception
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3.1
Secret Sauce of Success: The Case of Apple
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3.2
The Interactionist Perspective: The Role of Fit
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3.3
Individual Differences: Values and Personality
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3.4
Perception
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3.5
Focus on Ethics, Technology, and National Culture
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3.6
Individuals Bringing Their Full Selves to Work: The Case of Fully
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3.7
Conclusion
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3.8
Exercises
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4
Attitudes and Behaviors
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4.1
A Better Workplace for Frontline Workers: The Case of Hilton
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4.2
Work Attitudes
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4.3
Work Behaviors
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4.4
Focus on Ethics, Technology, and National Culture
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4.5
From Delivering Happiness to Layoffs: The Case of Zoom Video Communications
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4.6
Conclusion
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4.7
Exercises
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5
Foundations of Motivation
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5.1
Can Founders Be Too Motivated? The Case of Uber, Theranos, and WeWork
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5.2
Understanding Motivation
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5.3
Need-Based Theories of Motivation
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5.4
Process-Based Theories
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5.5
Focus on Ethics, Technology, and National Culture
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5.6
Motivated Employees: The Case of Patagonia
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5.7
Conclusion
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5.8
Exercises
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6
Designing a Motivating Work Environment
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6.1
Working from Anywhere: The Case of GitLab
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6.2
Motivating Employees Through Job Design
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6.3
Motivating Employees Through Goal Setting
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6.4
Motivating Employees Through Performance Reviews
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6.5
Motivating Employees Through Performance Incentives
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6.6
Focus on Ethics, Technology, and National Culture
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6.7
Performance With Purpose: The Case of PepsiCo
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6.8
Conclusion
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6.9
Exercises
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7
Stress, Wellness, and Emotions
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7.1
Supporting Employee Wellness Virtually: The Case of BetterUp
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7.2
Stress and Wellness
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7.3
Toward Wellness and Managing Stress
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7.4
What Are Emotions?
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7.5
Emotions at Work
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7.6
Focus on Ethics, Technology, and National Culture
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7.7
Managing Stress and Emotions: The Case of NASA’s Mission to Mars
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7.8
Conclusion
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7.9
Exercises
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8
Communication
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8.1
The Power of an 18-Minute Story: The Case of TED Talks
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8.2
Understanding Communication
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8.3
Communication Basics
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8.4
Communicating Effectively in Organizations
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8.5
Communication Barriers
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8.6
Focus on Ethics, Technology, and National Culture
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8.7
Instant Messaging in the Workplace: The Case of Slack
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8.8
Conclusion
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8.9
Exercises
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9
Groups and Teams
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9.1
Teaming to Create Art Glass as Big Business: The Case of Chihuly Studios
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9.2
Group Dynamics
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9.3
Understanding Team Design Characteristics
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9.4
Managing Effective Teams
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9.5
Barriers to Effective Teams
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9.6
Focus on Ethics, Technology, and National Culture
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9.7
Building Teams Through Kindness: The Case of Kind LLC
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9.8
Conclusion
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9.9
Exercises
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10
Conflict and Negotiation
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10.1
Fiery Tale of a Broken Partnership: The Case of Sriracha
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10.2
Understanding Conflict
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10.3
Causes and Outcomes of Conflict
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10.4
Conflict Management
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10.5
Negotiations
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10.6
Focus on Ethics, Technology, and National Culture
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10.7
Addressing Conflict With Employee Activism: The Case of Google
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10.8
Conclusion
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10.9
Exercises
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11
Decision-Making and Creativity
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11.1
Deciding When to Pull the Plug: The Case of Kitty Hawk Corporation
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11.2
Understanding Decision-Making and Creativity
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11.3
Faulty Decision-Making
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11.4
Decision-Making in Groups
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11.5
Focus on Ethics, Technology, and National Culture
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11.6
Making the Decision to Invest in Detroit: The Case of Detroit Bikes and Shinola
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11.7
Conclusion
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11.8
Exercises
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12
Leading at Work
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12.1
Leading a Financial Behemoth: The Case of Jamie Dimon at JP Morgan & Chase
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12.2
Who Is Considered a Leader? Trait Approaches to Leadership
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12.3
What Do Leaders Do? Behavioral Approaches to Leadership
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12.4
What Is the Role of the Context? Contingency Approaches to Leadership
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12.5
What’s New? Contemporary Approaches to Leadership
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12.6
Focus on Ethics, Technology, and National Culture
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12.7
An Inclusive Leadership Approach: The Case of Stitch Fix
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12.8
Conclusion
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12.9
Exercises
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13
Power, Influence, and Politics
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13.1
A Story of Passion, Resilience, and Networking: The Case of Canva
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13.2
The Basics of Power
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13.3
The Power to Influence
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13.4
Organizational Politics
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13.5
Understanding Social Networks
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13.6
Focus on Ethics, Technology, and National Culture
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13.7
Turbulence Ahead? The Case of Southwest Airlines
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13.8
Conclusion
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13.9
Exercises
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14
Organizational Structure and Change
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14.1
Organizational Reshuffle: The Case of Caterpillar
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14.2
Understanding Organizational Structure
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14.3
Understanding Organizational Change
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14.4
Planning and Executing Change Effectively
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14.5
Focus on Ethics, Technology, and National Culture
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14.6
Evolving Through Acquisition: The Case of Campbell Soup Company
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14.7
Conclusion
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14.8
Exercises
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15
Organizational Culture
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15.1
People and Purpose: The Case of The Virgin Group
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15.2
Understanding Organizational Culture
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15.3
Characteristics of Organizational Culture
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15.4
Creating and Maintaining Organizational Culture
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15.5
Creating Culture Change
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15.6
Focus on Ethics, Technology, and National Culture
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15.7
Strong Culture—Strong Performance: The Case of Costco
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15.8
Conclusion
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15.9
Exercises
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