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Cover of Human Relations: Career, Relationships, and You v3.1
Published: 
June 2020
Page Count: 
290
ISBN (Digital): 
978-1-4533-3577-2

Human Relations: Career, Relationships, and You

Version 3.1
By Laura Portolese

Included Supplements

Key Features

  • Includes COVID-19 Updates
  • Over 130 hyperlinks to videos and webpages enrich online courses, engage students, and reinforce or augment many of the presented topics.
  • Conversational writing style immediately engages the reader’s attention.
  • Strong organizing framework grounded in emotional intelligence research.
  • Practical emphasis on how the “real-world” workplace actually functions, rather than presenting theoretical or ideal situations.
  • Focus on establishing and nurturing positive workplace relationships. Avoids in-depth discussions of human resource management or organizational behavior.
  • Chapter 13 on career management presents a unique discussion of how to power position in an organization and successfully manage a career to achieve consistent upward growth.
  • Supportive learning features in each chapter:
    • An opening case illustrates a situation related to the chapter’s topics.
    • Learning objectives preview the chapter and help focus the reader’s attention.
    • Section exercises help develop critical thinking skills.
    • “What’s In It for Me?” feature explains the importance of key topics and how they directly relate to career success.
    • Closed-captioned videos bring workplace situations to life.

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Human Relations: Career, Relationships, and You is suitable for courses on human relations (also called human relations in the workplace or human relations in organizations) taught at the undergraduate and graduate levels in two- and four-year colleges and universities.  

Human Relations: Career, Relationships, and You is structured around an easily understood approach to enhancing students’ current and future working relationships. It features a timely focus on understanding emotional intelligence and developing basic skills to successfully apply the concept in the workplace. This book explains and models effective strategies for initiating and sustaining positive interactions and building healthy working relationships. 


Key topics include achieving career success through behaving ethically, embracing diversity, supporting excellent teamwork, channeling conflict positively, making effective decisions, managing stress appropriately, sparking motivation, and exhibiting strong leadership. The book’s informal, yet professional, tone engages learners. Human Relations: Career, Relationships, and You models how students can productively and positively navigate workplace interactions to enhance their current and future working relationships and achieve career success.

New in This Version

  • Version 3.1 includes new information in response to COVID-19, including growth in telecommuting, video meetings, impact on leadership styles, addressing new ethical dilemmas, and coping with increased stress.
  • Reflects the recent updates in Version 3.0
    • Chapter 1: Revised discussion of empathy and compassion.
    • Chapter 2: New emotional intelligence quizzes.
    • Chapter 3: New chapter covers self-esteem and how to increase self-esteem to achieve better productivity in the workplace.
    • Chapter 4: New content on “selling yourself” and persuasion.
    • Chapter 7: New presentation of the team building process, team dynamics, and how to handle difficult team members.
    • Chapter 10: Revised coverage of unions relocated to this chapter and combined with information on conflict and negotiation.
    • Chapter 11: New coverage of the competitive advantages gained from diversity. Extensive new information on cultural intelligence and how to develop cultural intelligence.
    • Chapter 13: Revised discussion of resume writing and interviewing.
    • New figures in every chapter illustrate concepts.
    • New “What’s In It for Me?” features explain the importance of key topics and how they directly relate to career success.
  • About the Author
  • Acknowledgments
  • Dedication
  • Preface

    • Chapter 1: Human Relations in a Nutshell

  • 1.1 Why Study Human Relations?
  • 1.2 Human Relations Skills
  • 1.3 Personality, Values, and Attitude Affect Our Human Relations
  • 1.4 Perception and Effect on Human Relations
  • 1.5 Chapter Summary and Exercise

    • Chapter 2: How To Be Your Best Self

  • 2.1 Emotional Intelligence
  • 2.2 Goal Setting
  • 2.3 Continuous Learning
  • 2.4 Chapter Summary and Case

    • Chapter 3: Enhancing Your Self-Esteem

  • 3.1 What Is Self-Esteem, Self-Confidence, and Self-Image?
  • 3.2 Causes of Low Self-Esteem
  • 3.3 Signs of Low Self-Esteem
  • 3.4 Ways to Build Self-Esteem
  • 3.5 Chapter Summary and Exercises

    • Chapter 4: Managing Stress Levels

  • 4.1 Types of Stress
  • 4.2 Symptoms of Stress
  • 4.3 Sources of Stress
  • 4.4 Reducing Stress
  • 4.5 Chapter Summary and Case

    • Chapter 5: Building Communications Skills

  • 5.1 Verbal and Written Communication Strategies
  • 5.2 Principles of Nonverbal Communication
  • 5.3 Nonverbal Communication Types 
  • 5.4 Public Speaking as a Form of Communication
  • 5.5 Persuasion and Selling Yourself
  • 5.6 Chapter Summary and Case

    • Chapter 6: Navigating Ethical Situations

  • 6.1 An Ethics Framework
  • 6.2 Making Ethical Decisions
  • 6.3 Social Responsibility
  • 6.4 Chapter Summary and Case

    • Chapter 7: Understanding Your Motivations

  • 7.1 Human Motivation at Work
  • 7.2 Strategies Used to Increase Motivation
  • 7.3 Chapter Summary and Case

    • Chapter 8: Working in Teams

  • 8.1 What Is a Team?
  • 8.2 Team Life Cycles and Member Roles
  • 8.3 Team Dynamics and Difficult Team Members
  • 8.4 Effective Team Meetings
  • 8.5 Chapter Summary and Case

    • Chapter 9: How to Make Great Decisions

  • 9.1 What is Decision Making?
  • 9.2 Rational Decision-Making Model and Pitfalls to Avoid
  • 9.3 Decision Making in Groups
  • 9.4 Chapter Summary and Case

    • Chapter 10: Managing Conflict and Understanding Unions

  • 10.1 What is Conflict?  
  • 10.2 Conflict Styles and Managing Conflict
  • 10.3 What are Labor Unions?
  • 10.4 Collective Bargaining
  • 10.5 Grievance Processes
  • 10.6 Chapter Summary and Case

    • Chapter 11: Embracing Diversity, Multiculturalism, and Cultural Intelligence

  • 11.1 Diversity and Multiculturalism
  • 11.2 Multiculturalism and the Law
  • 11.3 Cultural Intelligence
  • 11.4 Chapter Summary and Case

    • Chapter 12: How to Be a Leader

  • 12.1 Management Styles
  • 12.2 Leadership versus Management
  • 12.3 Chapter Summary and Case

    • Chapter 13: Building Career Success

  • 13.1 Career Growth: Power Positioning and Power Sources
  • 13.2 Career Growth: Negotiation
  • 13.3 Career Growth: Behaviors and Change
  • 13.4 Career Growth: Impression Management
  • 13.5 Career Growth: Resumes, Interviews, and Personality
  • 13.6 Chapter Summary and Case
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    Instructor’s Manual

    Instructor’s Manual

    The Instructor’s Manual guides you through the main concepts of each chapter and important elements such as learning objectives, key terms, and key takeaways. Can include answers to chapter exercises, group activity suggestions, and discussion questions.

    Instructor’s Manual

    PowerPoint Lecture Notes

    PowerPoint Lecture Notes

    A PowerPoint presentation highlighting key learning objectives and the main concepts for each chapter are available for you to use in your classroom. You can either cut and paste sections or use the presentation as a whole.

    PowerPoint Lecture Notes

    Test Generator - powered by Cognero

    Test Generator - powered by Cognero

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    Test Bank Files for Import to Learning Management Systems

    Test Bank Files for Import to Learning Management Systems

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    Test Item File

    Test Item File

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    Sample Syllabi

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    Laura Portolese Central Washington University

    Laura Portolese (Doctorate, Argosy University) is the author or co-author of four books with FlatWorld (Human Resource Management, Human Relations, The Art of Supervision and Leadership, and Consumer Behavior Today). Professor Portolese holds a master of business administration from City University and a doctorate of business administration from Argosy University. She teaches in the Department of Information Technology and Administrative Management, part of the Cenral Washington University’s College of Education and Professional Studies. Before beginning her teaching career, Professor Portolese worked for several organizations in management and operations. She’s also an entrepreneur who has performed consulting work for companies such as Microsoft.

    Errata

    Missing link for Chapter Exercise in chapter 1, section 5: https://www.themuse.com/advice/14-free-personality-tests-thatll-help-you-figure-yourself-out

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