Online Ordering
Step 1:
Please ensure that your bookstore is registered with FlatWorld. Registered bookstores are provided with a unique ordering link. Please note that FlatWorld is currently only able to supply bookstores in the US and Canada.
Step 2:
Select the product that you would like to order. Choose between:
- Digital codes - Unique access codes emailed to your bookstore
- Paper passes - Scratch-off cards, physically mailed to your bookstore
- Affiliated institution
- Title and/or ISBN
- Professor name and/or course title
Note: When students redeem their digital code or paper pass, they are provided with the option of ordering a color, printed textbook to accompany their online access. These books are printed and shipped on demand. If faculty requires availability of print books at the bookstore, please send us an email with the details below, for review. Please note, these books are non-returnable.
Step 3:
Use your unique ordering link to submit your order to us online.
If you believe you are already registered but need your unique ordering link, please reach out to FlatWorld Customer Service via the blue live chat bubble in the bottom right of the screen, call us at 877-257-9243, option 3, or email
bookstore@flatworld.com
Return Policy and Shipping Information
Return Policy
FlatWorld access codes never expire. Returns are only available if the wrong product was shipped to you or you received damaged goods. Please report damage goods immediately for a claim and replacement order.
Shipping Rates and Times
Printed access cards are mailed USPS Priority Mail or UPS and should be received within 7 business days. We can charge your USPS or UPS account if you prefer, just let us know and share your account number.