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Please note that FlatWorld's offices will be closed November 26th and 27th. Customer support will be back online from 6-8 PM ET on November 29th. We wish you all an enjoyable and safe holiday weekend!


Online Ordering

Step 1:
Please ensure that your bookstore is registered with FlatWorld. Registered bookstores are provided with a unique ordering link. Please note that FlatWorld is currently only able to supply bookstores in the US and Canada.
Step 2:
Select the product that you would like to order. Choose between:
  • Digital codes - Unique access codes emailed to your bookstore
  • Paper passes - Scratch-off cards, physically mailed to your bookstore

  • Note: When students redeem their digital code or paper pass, they are provided with the option of ordering a color, printed textbook to accompany their online access. These books are printed and shipped on demand. If faculty requires availability of print books at the bookstore, please send us an email with the details below, for review. Please note, these books are non-returnable.
    • Affiliated institution
    • Title and/or ISBN
    • Professor name and/or course title
Step 3:
Use your unique ordering link to submit your order to us online.
If you believe you are already registered but need your unique ordering link, please reach out to FlatWorld Customer Service via the blue live chat bubble in the bottom right of the screen, call us at 877-257-9243, option 3, or email

Return Policy and Shipping Information

Return Policy

FlatWorld access codes never expire. Returns are only available if the wrong product was shipped to you or you received damaged goods. Please report damage goods immediately for a claim and replacement order.

Shipping Rates and Times

Printed access cards are mailed USPS Priority Mail or UPS and should be received within 7 business days. We can charge your USPS or UPS account if you prefer, just let us know and share your account number.

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