Published: March 2020
Page Count: 446
ISBN (Digital): 978-1-4533-9532-5

Exploring Intercultural Communication

Version 2.0
By Scott McLean

Included Supplements

Homework

Manual

Slides

Tests

Key Features

Examines communication, culture, and their interaction in practical, real-world contexts.
Provides relevant background for content presented and highlights key theories.
Each chapter is structured around several supportive learning components:

An interactive “Introduction” engages readers at the beginning of each chapter.
“Introductory Exercises” set the stage for topics to be presented in the coming chapter.
The “Key Term Preview” feature familiarizes students with key concepts and terminology before reading the chapter so they better understand and retain information.
Key terms highlight important concepts and terminology throughout the text.
“Learning Objectives” at the beginning of each main section help guide and focus students’ learning.
A brief, paragraph-long “Conclusion” at the end of each main section encourages retention.
“Key Takeaways” at the end of every main section echo and reinforce the section’s “Learning Objectives.”
“Exercises” at the end of each main section promote deeper learning and retention of new concepts by stimulating critical analysis.
“Discussion Starters” in every chapter help engage readers.
“Additional Resources” at the end of every chapter provide links to rich resources for extending and enhancing learning.

Videos embedded throughout the text provide useful context and interest.

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Exploring Intercultural Communication is suitable for courses such as intercultural communication, communication between cultures, or similar topics taught at the undergraduate and graduate levels at both two- and four-year colleges and universities.

Exploring Intercultural Communication provides a comprehensive, integrated approach to the study and application of intercultural communication principles. It covers both formal and informal communications between customers, clients, friends, family, colleagues, and team members. The book presents cross-cultural research findings on how daily interactions impact individuals’ relationships and careers. Exploring Intercultural Communication explores how communication and culture intersect in real-world contexts to demonstrate the complex yet understandable nature of intercultural communication. Students will learn how to constructively apply the strategies presented in this text to become more effective communicators across cultures.

New in This Version

Version 2.0 of Exploring Intercultural Communication features over 120 updates to modernize the book's content, including updates to many of the book's section headings. This version of the text also incorporates "Discussion Starters" in every chapter to engage readers and make the book more online-friendly.

1.1 A Brief Introduction

1.2 Why Study Intercultural Communication?

1.3 Effective Cross-Cultural Communication

1.4 What Is Communication?

1.5 What Is Culture?

1.6 Contexts of Intercultural Communication

1.7 Additional Resources

Chapter 2: Why Don’t We All See Things the Same Way?

2.1 A Brief Introduction

2.2 Self-Understanding and Intercultural Communication

2.3 Perception Across Cultures

2.4 Cultural Differences in Perception

2.5 Awareness of our Diversity

2.6 Listening

2.7 Additional Resources

Chapter 3: Intercultural and International Communication

3.1 A Brief Introduction

3.2 Understanding Intercultural Communication

3.3 Universal Cultural Characteristics

3.4 Diverse Cultural Characteristics

3.5 Global Marketplaces and International Communication

3.6 The International Job Assignment

3.7 World Religions

3.8 Additional Resources

Chapter 4: Relationships, Culture, and Conflict

4.1 A Brief Introduction

4.2 Our Internal Communication

4.3 Cultural Identities and Self-Concept

4.4 Interpersonal Needs: Universal across Cultures

4.5 Self-Revelation and Cultural Awareness

4.6 The Ritual of Conversation Across Cultures

4.7 Conflict and Intercultural Communication

4.8 Additional Resources

Chapter 5: Verbal Communication across Cultures

5.1 A Brief Introduction

5.2 What Is Language?

5.3 Multiple Meanings across Cultures

5.4 Principles of Verbal Communication

5.5 Language Can Be an Obstacle to Intercultural Communication

5.6 Improving Verbal Communication across Cultures

5.7 Additional Resources

Chapter 6: Nonverbal Communication across Cultures

6.1 A Brief Introduction

6.2 Principles of Nonverbal Communication

6.3 Diverse Types of Nonverbal Communication

6.4 Communication Without Words

6.5 Improving Your Nonverbal Communication across Cultures

6.6 Additional Resources

Chapter 7: Intercultural Communication, Popular Culture, and Social Change

7.1 A Brief Introduction

7.2 Popular Culture and Intercultural Communication

7.3 Intercultural Communication, Relationships, Groups, and Communities

7.4 Organizational Cultures and Communication

7.5 Intercultural Communication and Social Change

7.6 Additional Resources

Chapter 8: Social Media and Intercultural Communication

8.1 A Brief Introduction

8.2 Virtual Communication across Cultures

8.3 Diverse Representations of Affiliation Online

8.4 Diverse Representations of Difference Online

8.5 Online Intercultural Collaboration

8.6 Additional Resources

Chapter 9: Intercultural Communication across Contexts

9.1 A Brief Introduction

9.2 Health across Cultures

9.3 Tourism across Cultures

9.4 Law Enforcement across Cultures

9.5 Education around the World

9.6 Additional Resources

FlatWorld Homework

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Instructor’s Manual

The Instructor’s Manual guides you through the main concepts of each chapter and important elements such as learning objectives, key terms, and key takeaways. Can include answers to chapter exercises, group activity suggestions, and discussion questions.

PowerPoint Lecture Notes

A PowerPoint presentation highlighting key learning objectives and the main concepts for each chapter are available for you to use in your classroom. You can either cut and paste sections or use the presentation as a whole.

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Test Bank Files for Import to Learning Management Systems

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Test Item File

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Scott McLean

Walden University

Scott McLean is a Senior Contributing Faculty Member with the Communication Department at Walden University. He also served as Associate Professor of Business Communication for the W. A. Franke College of Business, Northern Arizona University—Yuma, on a combined campus partnership with the University of Arizona and Arizona Western College. Scott was the 2007–2011 Shadle-EdgeCombe Endowed Faculty Chair at Arizona Western College.

Scott has written or co-written several other FlatWorld titles in communication, English, and business. His publishing record includes articles in peer-review journals, classic car magazines, and newspapers. From his experience working with students at the community college and undergraduate levels (including developmental English, college preparation, composition and argumentation, literature and analysis, and business communication), Scott has learned the importance of providing students with clear, concise learning resources with scaffolding and frequent opportunities for engagement and demonstration of skill mastery. He has also come to appreciate the important role the first English and business communication courses play in helping students achieve overall academic success.

Scott serves as an international business and industry consultant and has worked with The Robert Wood Johnson Foundation and The Confederated Tribes of Warm Springs, Oregon. He has also served on the Small Business and Innovative Research (SBIR) Evaluation Panel for the National Institutes of Health and evaluated programs for the Ministry of Hacienda, Chile and many others. He has taught at AWC/San Luis on the U.S./Mexican Border, at Central Oregon Community College’s Branch Campus on the Warm Springs Indian Reservation, and at Universidad San Sebastián in Concepción, Chile. Scott studied at Pontificia Universidad Católica de Chile, at Washington State University’s Edward R. Murrow School of Communication, and at Northern Arizona University–Flagstaff Department of English in the area of Professional Writing. He and his family live in Washington State.