Key Features

• Over  100 hyperlinks to videos and webpages enrich online courses, engage students, and reinforce or augment many of the presented topics
• Conversational writing style immediately engages the reader’s attention
• Strong organizing framework grounded in emotional intelligence research
• Practical emphasis on how the “real-world” workplace actually functions, rather than presenting theoretical or ideal situations
• Focus on establishing and nurturing positive workplace relationships. Avoids in-depth discussions of human resource management or organizational behavior
• Chapter 13 on career management presents a unique discussion of how to power a position in an organization and successfully manage a career to achieve consistent upward growth
• Supportive learning features in each chapter:
• An opening case illustrates a situation related to the chapter’s topics
• “Learning Objectives” start each main section to preview the chapter and prepare students to learn
• “Key Takeaways” at the end of every main section to summarize new information while it is still fresh and encourage retention
• “Exercises” at the end of every main section help develop critical thinking skills
• “What’s In It for Me?” feature explains the importance of key topics and how they directly relate to career success
• “Chapter Summary” and “Chapter Case” reinforce material just learned and encourage students to apply concepts to real-world situations
• Answer guidelines to all exercises and case questions are provided in the instructor’s manual